India for Outsourced IT Services
![Delhi Metro Passengers Delhi Metro Passengers](http://howardkiewe.com/wp-content/uploads/2012/11/indian-subway.jpg)
I recently led an Info-Tech Research Group study that reviewed the key low-cost Asian destinations of China, India, and the Philippines for IT Outsourcing services like helpdesk and application/Web development and maintenance. The study included in-depth interviews with clients and Continue Reading »
How Is an iPod Similar to a Contact Center?
![CallsCenter CallsCenter](http://howardkiewe.com/wp-content/uploads/2012/12/CallsCenter.jpg)
During a field study that included a major financial institution’s contact center, a senior manager grabbed my attention with this nugget: “every second is a full-time employee in our world” [1]. He went on to describe how, if the average-call Continue Reading »
Philippines for IT Outsourcing
![manila-eservices-outsourcing-conference-2008 Manila eServices Outsourcing Conference 2008](http://howardkiewe.com/wp-content/uploads/2012/11/manila-eservices-outsourcing-conference-2008.jpg)
At the bottom of this post, there is an update for 2012, and a full version of the report on which this post is based is available as free download from this blog’s sponsor [1]. I recently led an Info-Tech Continue Reading »