Codility Review: A CTO’s View of Dev Testing
Written on August 12, 2015 at 1:36 am, by admin
Perhaps the most important ingredient in the success of a software development team is the raw talent of its team members. This is supported by the so called 10x rule, which states that the strongest developer is about 10 times Continue Reading »
China for IT Outsourcing
Written on November 14, 2010 at 9:15 pm, by aaron
I recently led an Info-Tech Research Group study that reviewed the key low-cost Asian destinations of China, India, and the Philippines for IT Outsourcing services like helpdesk and application/Web development and maintenance. The study included in-depth interviews with clients and Continue Reading »
India for Outsourced IT Services
Written on August 4, 2010 at 10:37 am, by aaron
I recently led an Info-Tech Research Group study that reviewed the key low-cost Asian destinations of China, India, and the Philippines for IT Outsourcing services like helpdesk and application/Web development and maintenance. The study included in-depth interviews with clients and Continue Reading »
How Is an iPod Similar to a Contact Center?
Written on December 22, 2009 at 12:50 am, by aaron
During a field study that included a major financial institution’s contact center, a senior manager grabbed my attention with this nugget: “every second is a full-time employee in our world” [1]. He went on to describe how, if the average-call Continue Reading »
Philippines for IT Outsourcing
Written on May 12, 2009 at 10:36 am, by aaron
At the bottom of this post, there is an update for 2012, and a full version of the report on which this post is based is available as free download from this blog’s sponsor [1]. I recently led an Info-Tech Continue Reading »