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How is User Experience Engineered? (UXE Essentials Series)

The usability engineering lifecycle is well documented [46; 78; 86; 124], and although different authors use different terminology to describe it, there is a general consensus on the lifecycle’s base concepts and methodologies. While the usability engineering lifecycle focuses on  Continue Reading »

Phase 2: User Research (UXE Essentials Series)

One of the most dangerous assumptions product developers can make is that their users are like them. This assumption is almost always wrong. While it may be obvious that a middle-aged product manager in a telecommunications company is not like  Continue Reading »

Phase 3: UX Requirements (UXE Essentials Series)

Traditional requirement specifications can be enhanced with UX information in two main ways: Feature requirements can be based on information collected during the user research phase. Here, user research complements market research data and other sources of product development information.  Continue Reading »

Phase 5: UX Evaluation (UXE Essentials Series)

Software, Web sites, and electronic products typically undergo structured quality assurance (QA) testing, since releasing a product without testing runs the risk of unhappy customers, costly returns, and damaged reputations. The need for QA testing is proportional to the complexity  Continue Reading »

Who Uses UXE? (UXE Essentials Series)

“American industry and government will become even more productive if they take advantage of usability engineering techniques.” Al Gore, 1998 [45, p. 1] Have businesses responded to advice of the former US Vice-President? Was he correct in linking usability engineering  Continue Reading »